HELP CENTER

FAQs

Is ATOMIKA Lash-on-Liner a magnetic eyeliner?

No, ATOMIKA Lash-on-Liner is an adhesive formula. It is non-magnetic and will not bond magnetically. Please use Lash-on-Liner with regular strip lashes.

Is this dropshipped?

Absolutely not! Our founder will never dropship products from overseas.

Where are the products made?

As of now, all of ATOMIKA’s products are produced in China. Our founder works with a manufacturer has been in business for more than a decade with a high standing in quality cosmetics and accessories. She personally tests every product and every formula before producing large quantities.

I received an item and it’s broken, defective or doesn’t work. What do I do?

In such circumstances, we apologize that a defective or broken product has been sent to you! Our products go through an inspection before shipping to buyers but there are isolated situations where something might become damage whether through handling or shipping. Please contact us for a free replacement or a refund. Although not necessary, please provide pictures and/or a description of the damages. This will help us a lot to improve any issues!

What constitutes as a defective or broken product?

If you received strip lashes that are torn or eyeliners that are dry or leaking, please contact us for a free replacement or refund as this constitutes as defective/broken.

How do I clean off ATOMIKA Lash-on-Liner?

You can clean off Lash-on-Liner using a silicone-based or oil-based makeup remover. For more care information and instructions, see here. We find using cotton swabs to gently rub the skin around the eyes will help remove excess product.

I’m not happy with the product. It didn’t work as expected.

We apologize if ATOMIKA’s products didn’t work for your needs! If you’re having trouble, try checking up on our How-To here. If you’re still unhappy with ATOMIKA’s products, we have a 30 day return policy from the time your order is delivered. Please note that customers returns aren’t covered by us. You will have to pay for return shipping. You may start the return process here.

Are ATOMIKA’s products on Amazon counterfeits?

ATOMIKA occasionally restock on Amazon, however our founder has wanted to slowly leave the Amazon marketplace. If you see any of our products on Amazon, please make sure it’s “Shipped and Sold by ATOMIKA Beauty”. Any other seller are selling counterfeit goods.

I want this item, but it’s not in stock. How long does restocking take?

We generally restock bi-monthly, but hiccups could happen. You could try our availability notifier for our products. This will allow you to be updated of restocks.

What happens to returned products?

Cosmetics that are returned will be considered as used regardless of whether or not the customer has *actually* used them. Due to this, they must be disposed for hygienic reasons. We cannot resell any returned eyeliners or false lashes and never will! We strive to provide you the best quality products to minimize waste, dissatisfaction and to avoid customer returns, but we understand that some products aren’t right for every customer.

Payment & Billing

What payment methods do you accept?

We accept all credit cards, Paypal, AfterPay, Google, Apple Pay and

Payment Processing

Absolutely not! Our founder will never dropship products from overseas.

Sales Tax

As of now, all of ATOMIKA’s products are produced in China. Our founder works with a manufacturer has been in business for more than a decade with a high standing in quality cosmetics and accessories. She personally tests every product and every formula before producing large quantities.

Gift Cards

In such circumstances, we apologize that a defective or broken product has been sent to you! Our products go through an inspection before shipping to buyers but there are isolated situations where something might become damage whether through handling or shipping. Please contact us for a free replacement or a refund. Although not necessary, please provide pictures and/or a description of the damages. This will help us a lot to improve any issues!

Shipping & Delivery

Shipping Method Shipping Time Cost

U.S. First Class

Arrives in 5-9 business days

Orders up to $49.99: $4.95

Orders $50 and higher: FREE

U.S. Priority Mail

Arrives in 2-5 business days

Orders up to $79.99: $7.95

Orders $80 and higher: FREE

Express

Arrives in 1-2 business days

$20

These shipping rates are only applicable for orders within the USA. Free shipping only applies to your merchandise or items purchased. It does not count towards taxes and gift cards in your order.

Shipping Process

We do our best to package your order as soon as possible and ship out within 2 business days. You will receive a shipping confirmation email once your item is shipped.

Guaranteed Shipping Time

Please add 2 business days to your purchase date excluding the shipping time. This means that if you make an order and use express shipping, it will be 2 business days plus 2 additional business days for order processing. While we would love for all our customers to receive their packages on time, ATOMIKA is not responsible for conditions beyond control such as delays, service interruptions, no movement on weekends, holidays, severe weather, etc.

Order Charges

You will be charged immediately when your order is created. You will only be charged for items that are shipped. Any out of stock items will be refunded along with any applicable taxes.

Order Tracking

Please click here and enter your order number and billing zip code. You can also view your order if you have an account with ATOMIKA under your order history.

Cancellation Policy

Can I cancel my  order?

You have up to 12 hours from your purchase to cancel your order. Unfortunately, any order past 12 hours will be processed and cannot be cancelled.

Can I cancel only a portion of my order?

Please contact us within 6 hours of your purchase to cancel a portion of your order. Note: Orders that contain bundled discounted items cannot be partially cancelled.

Can I cancel pre-order or backordered items?

Yes. Please contact us to cancel your pre-order or backordered item. However, if the item is back in stock, we cannot cancel the order.

Returns & Exchanges

What is your return policy?

ATOMIKA has a 30-day return policy. If you happen to change your mind or don't like what you received, you may return it for a full refund or your original payment. Most refunds process between 5-10 business days but could take up to 30 days to reflect on a credit card billing statement.

I received an item and it’s broken, defective or doesn’t work. What do I do?

In such circumstances, we apologize that a defective or broken product has been sent to you! Our products go through an inspection before shipping to buyers but there are isolated situations where something might become damage whether through handling or shipping. Please contact us for a free replacement or a refund. Although not necessary, please provide pictures and/or a description of the damages. This will help us a lot to improve any issues!

What constitutes as a defective or broken product?

If you received strip lashes that are torn or eyeliners that are dry or leaking, please contact us for a free replacement or refund as this constitutes as defective/broken.

I’m not happy with the product. It didn’t work as expected.

We apologize if ATOMIKA’s products didn’t work for your needs! If you’re having trouble, try checking up on our How-To here. If you’re still unhappy with ATOMIKA’s products, we have a 30 day return policy from the time your order is delivered. Please note that customers returns aren’t covered by us. You will have to pay for return shipping. You may start the return process here.

Are ATOMIKA’s products on Amazon counterfeits?

ATOMIKA occasionally restock on Amazon, however our founder has wanted to slowly leave the Amazon marketplace. If you see any of our products on Amazon, please make sure it’s “Shipped and Sold by ATOMIKA Beauty”. Any other seller are selling counterfeit goods.

I want this item, but it’s not in stock. How long does restocking take?

We generally restock bi-monthly, but hiccups could happen. You could try our availability notifier for our products. This will allow you to be updated of restocks.

What happens to returned products

Cosmetics that are returned will be considered as used regardless of whether or not the customer has *actually* used them. Due to this, they must be disposed for hygienic reasons. We cannot resell any returned eyeliners or false lashes and never will! We strive to provide you the best quality products to minimize waste, dissatisfaction and to avoid customer returns, but we understand that some products aren’t right for every customer.

Collaborations

If you'd like to collaborate with ATOMIKA, feel free to contact us at hello@atomikabeauty.com

Contact Us

If you have have any questions regarding our products, or would like to speak to us regarding your any issues on your order, please contact us at support@atomikabeauty.com

FAQs

Is ATOMIKA Lash-on-Liner a magnetic eyeliner?

No, ATOMIKA Lash-on-Liner is an adhesive formula. It is non-magnetic and will not bond magnetically. Please use Lash-on-Liner with regular strip lashes.

Is this dropshipped?

Absolutely not! Our founder will never dropship products from overseas.

Where are the products made?

As of now, all of ATOMIKA’s products are produced in China. Our founder works with a manufacturer has been in business for more than a decade with a high standing in quality cosmetics and accessories. She personally tests every product and every formula before producing large quantities.

I received an item and it’s broken, defective or doesn’t work. What do I do?

In such circumstances, we apologize that a defective or broken product has been sent to you! Our products go through an inspection before shipping to buyers but there are isolated situations where something might become damage whether through handling or shipping. Please contact us for a free replacement or a refund. Although not necessary, please provide pictures and/or a description of the damages. This will help us a lot to improve any issues!

What constitutes as a defective or broken product?

If you received strip lashes that are torn or eyeliners that are dry or leaking, please contact us for a free replacement or refund as this constitutes as defective/broken.

How do I clean off ATOMIKA Lash-on-Liner?

You can clean off Lash-on-Liner using a silicone-based or oil-based makeup remover. For more care information and instructions, see here. We find using cotton swabs to gently rub the skin around the eyes will help remove excess product.

I’m not happy with the product. It didn’t work as expected.

We apologize if ATOMIKA’s products didn’t work for your needs! If you’re having trouble, try checking up on our How-To here. If you’re still unhappy with ATOMIKA’s products, we have a 30 day return policy from the time your order is delivered. Please note that customers returns aren’t covered by us. You will have to pay for return shipping. You may start the return process here.

Are ATOMIKA’s products on Amazon counterfeits?

ATOMIKA occasionally restock on Amazon, however our founder has wanted to slowly leave the Amazon marketplace. If you see any of our products on Amazon, please make sure it’s “Shipped and Sold by ATOMIKA Beauty”. Any other seller are selling counterfeit goods.

I want this item, but it’s not in stock. How long does restocking take?

We generally restock bi-monthly, but hiccups could happen. You could try our availability notifier for our products. This will allow you to be updated of restocks.

What happens to returned products?

Cosmetics that are returned will be considered as used regardless of whether or not the customer has *actually* used them. Due to this, they must be disposed for hygienic reasons. We cannot resell any returned eyeliners or false lashes and never will! We strive to provide you the best quality products to minimize waste, dissatisfaction and to avoid customer returns, but we understand that some products aren’t right for every customer.

Payment & Billing

What payment methods do you accept?

We accept all credit cards, Paypal, AfterPay, Google, Apple Pay and

Payment Processing

Absolutely not! Our founder will never dropship products from overseas.

Sales Tax

As of now, all of ATOMIKA’s products are produced in China. Our founder works with a manufacturer has been in business for more than a decade with a high standing in quality cosmetics and accessories. She personally tests every product and every formula before producing large quantities.

Gift Cards

In such circumstances, we apologize that a defective or broken product has been sent to you! Our products go through an inspection before shipping to buyers but there are isolated situations where something might become damage whether through handling or shipping. Please contact us for a free replacement or a refund. Although not necessary, please provide pictures and/or a description of the damages. This will help us a lot to improve any issues!

Shipping & Delivery

Shipping Method Shipping Time Cost

U.S. First Class

Arrives in 5-9 business days

Orders up to $49.99: $4.95

Orders $50 and higher: FREE

U.S. Priority Mail

Arrives in 2-5 business days

Orders up to $79.99: $7.95

Orders $80 and higher: FREE

Express

Arrives in 1-2 business days

$20

These shipping rates are only applicable for orders within the USA. Free shipping only applies to your merchandise or items purchased. It does not count towards taxes and gift cards in your order.

Shipping Process

We do our best to package your order as soon as possible and ship out within 2 business days. You will receive a shipping confirmation email once your item is shipped.

Guaranteed Shipping Time

Please add 2 business days to your purchase date excluding the shipping time. This means that if you make an order and use express shipping, it will be 2 business days plus 2 additional business days for order processing. While we would love for all our customers to receive their packages on time, ATOMIKA is not responsible for conditions beyond control such as delays, service interruptions, no movement on weekends, holidays, severe weather, etc.

Order Charges

You will be charged immediately when your order is created. You will only be charged for items that are shipped. Any out of stock items will be refunded along with any applicable taxes.

Order Tracking

Please click here and enter your order number and billing zip code. You can also view your order if you have an account with ATOMIKA under your order history.

Cancellation Policy

Can I cancel my  order?

You have up to 12 hours from your purchase to cancel your order. Unfortunately, any order past 12 hours will be processed and cannot be cancelled.

Can I cancel only a portion of my order?

Please contact us within 6 hours of your purchase to cancel a portion of your order. Note: Orders that contain bundled discounted items cannot be partially cancelled.

Can I cancel pre-order or backordered items?

Yes. Please contact us to cancel your pre-order or backordered item. However, if the item is back in stock, we cannot cancel the order.

Returns & Exchanges

What is your return policy?

ATOMIKA has a 30-day return policy. If you happen to change your mind or don't like what you received, you may return it for a full refund or your original payment. Most refunds process between 5-10 business days but could take up to 30 days to reflect on a credit card billing statement.

I received an item and it’s broken, defective or doesn’t work. What do I do?

In such circumstances, we apologize that a defective or broken product has been sent to you! Our products go through an inspection before shipping to buyers but there are isolated situations where something might become damage whether through handling or shipping. Please contact us for a free replacement or a refund. Although not necessary, please provide pictures and/or a description of the damages. This will help us a lot to improve any issues!

What constitutes as a defective or broken product?

If you received strip lashes that are torn or eyeliners that are dry or leaking, please contact us for a free replacement or refund as this constitutes as defective/broken.

I’m not happy with the product. It didn’t work as expected.

We apologize if ATOMIKA’s products didn’t work for your needs! If you’re having trouble, try checking up on our How-To here. If you’re still unhappy with ATOMIKA’s products, we have a 30 day return policy from the time your order is delivered. Please note that customers returns aren’t covered by us. You will have to pay for return shipping. You may start the return process here.

Are ATOMIKA’s products on Amazon counterfeits?

ATOMIKA occasionally restock on Amazon, however our founder has wanted to slowly leave the Amazon marketplace. If you see any of our products on Amazon, please make sure it’s “Shipped and Sold by ATOMIKA Beauty”. Any other seller are selling counterfeit goods.

I want this item, but it’s not in stock. How long does restocking take?

We generally restock bi-monthly, but hiccups could happen. You could try our availability notifier for our products. This will allow you to be updated of restocks.

What happens to returned products

Cosmetics that are returned will be considered as used regardless of whether or not the customer has *actually* used them. Due to this, they must be disposed for hygienic reasons. We cannot resell any returned eyeliners or false lashes and never will! We strive to provide you the best quality products to minimize waste, dissatisfaction and to avoid customer returns, but we understand that some products aren’t right for every customer.

Collaborations

If you'd like to collaborate with ATOMIKA, feel free to contact us at hello@atomikabeauty.com

Contact us

If you have have any questions regarding our products, or would like to speak to us regarding your any issues on your order, please contact us at support@atomikabeauty.com

FAQs

IS ATOMIKA LASH-ON-LINER A MAGNETIC EYELINER?

No, ATOMIKA Lash-on-Liner is an adhesive formula. It is non-magnetic and will not bond magnetically. Please use Lash-on-Liner with regular strip lashes.

Is this dropshipped?

Absolutely not! Our founder will never dropship products from overseas.

Where are the products made?

As of now, all of ATOMIKA’s products are produced in China. Our founder works with a manufacturer has been in business for more than a decade with a high standing in quality cosmetics and accessories. She personally tests every product and every formula before producing large quantities.

I received an item and it’s broken, defective or doesn’t work. What do I do?

In such circumstances, we apologize that a defective or broken product has been sent to you! Our products go through an inspection before shipping to buyers but there are isolated situations where something might become damage whether through handling or shipping. Please contact us for a free replacement or a refund. Although not necessary, please provide pictures and/or a description of the damages. This will help us a lot to improve any issues!

What constitutes as a defective or broken product?

If you received strip lashes that are torn or eyeliners that are dry or leaking, please contact us for a free replacement or refund as this constitutes as defective/broken.

How do I clean off ATOMIKA Lash-on-Liner?

You can clean off Lash-on-Liner using a silicone-based or oil-based makeup remover. For more care information and instructions, see here. We find using cotton swabs to gently rub the skin around the eyes will help remove excess product.

I’m not happy with the product. It didn’t work as expected.

We apologize if ATOMIKA’s products didn’t work for your needs! If you’re having trouble, try checking up on our How-To here. If you’re still unhappy with ATOMIKA’s products, we have a 30 day return policy from the time your order is delivered. Please note that customers returns aren’t covered by us. You will have to pay for return shipping. You may start the return process here.

Are ATOMIKA’s products on Amazon counterfeits?

ATOMIKA occasionally restock on Amazon, however our founder has wanted to slowly leave the Amazon marketplace. If you see any of our products on Amazon, please make sure it’s “Shipped and Sold by ATOMIKA Beauty”. Any other seller are selling counterfeit goods.

I want this item, but it’s not in stock. How long does restocking take?

We generally restock bi-monthly, but hiccups could happen. You could try our availability notifier for our products. This will allow you to be updated of restocks.

What happens to returned products?

Cosmetics that are returned will be considered as used regardless of whether or not the customer has *actually* used them. Due to this, they must be disposed for hygienic reasons. We cannot resell any returned eyeliners or false lashes and never will! We strive to provide you the best quality products to minimize waste, dissatisfaction and to avoid customer returns, but we understand that some products aren’t right for every customer.

Payment & Billing

What payment methods do you accept?

We accept all credit cards, Paypal, AfterPay, Google, Apple Pay and

Payment Processing

Absolutely not! Our founder will never dropship products from overseas.

Sales Tax

As of now, all of ATOMIKA’s products are produced in China. Our founder works with a manufacturer has been in business for more than a decade with a high standing in quality cosmetics and accessories. She personally tests every product and every formula before producing large quantities.

Gift Cards

In such circumstances, we apologize that a defective or broken product has been sent to you! Our products go through an inspection before shipping to buyers but there are isolated situations where something might become damage whether through handling or shipping. Please contact us for a free replacement or a refund. Although not necessary, please provide pictures and/or a description of the damages. This will help us a lot to improve any issues!

Shipping & Delivery

Shipping Method Shipping Time Cost

U.S. First Class

Arrives in 5-9 business days

Orders up to $49.99: $4.95

Orders $50 and higher: FREE

U.S. Priority Mail

Arrives in 2-5 business days

Orders up to $79.99: $7.95

Orders $80 and higher: FREE

Express

Arrives in 1-2 business days

$20

These shipping rates are only applicable for orders within the USA. Free shipping only applies to your merchandise or items purchased. It does not count towards taxes and gift cards in your order.

Shipping Process

We do our best to package your order as soon as possible and ship out within 2 business days. You will receive a shipping confirmation email once your item is shipped.

Guaranteed Shipping Time

Please add 2 business days to your purchase date excluding the shipping time. This means that if you make an order and use express shipping, it will be 2 business days plus 2 additional business days for order processing. While we would love for all our customers to receive their packages on time, ATOMIKA is not responsible for conditions beyond control such as delays, service interruptions, no movement on weekends, holidays, severe weather, etc.

Order Charges

You will be charged immediately when your order is created. You will only be charged for items that are shipped. Any out of stock items will be refunded along with any applicable taxes.

Order Tracking

Please click here and enter your order number and billing zip code. You can also view your order if you have an account with ATOMIKA under your order history.

Cancellation Policy

Can I cancel my  order?

You have up to 12 hours from your purchase to cancel your order. Unfortunately, any order past 12 hours will be processed and cannot be cancelled.

Can I cancel only a portion of my order?

Please contact us within 6 hours of your purchase to cancel a portion of your order. Note: Orders that contain bundled discounted items cannot be partially cancelled.

Can I cancel pre-order or backordered items?

Yes. Please contact us to cancel your pre-order or backordered item. However, if the item is back in stock, we cannot cancel the order.

Returns & Exchanges

What is your return policy?

ATOMIKA has a 30-day return policy. If you happen to change your mind or don't like what you received, you may return it for a full refund or your original payment. Most refunds process between 5-10 business days but could take up to 30 days to reflect on a credit card billing statement.

I received an item and it’s broken, defective or doesn’t work. What do I do?

In such circumstances, we apologize that a defective or broken product has been sent to you! Our products go through an inspection before shipping to buyers but there are isolated situations where something might become damage whether through handling or shipping. Please contact us for a free replacement or a refund. Although not necessary, please provide pictures and/or a description of the damages. This will help us a lot to improve any issues!

What constitutes as a defective or broken product?

If you received strip lashes that are torn or eyeliners that are dry or leaking, please contact us for a free replacement or refund as this constitutes as defective/broken.

I’m not happy with the product. It didn’t work as expected.

We apologize if ATOMIKA’s products didn’t work for your needs! If you’re having trouble, try checking up on our How-To here. If you’re still unhappy with ATOMIKA’s products, we have a 30 day return policy from the time your order is delivered. Please note that customers returns aren’t covered by us. You will have to pay for return shipping. You may start the return process here.

Are ATOMIKA’s products on Amazon counterfeits?

ATOMIKA occasionally restock on Amazon, however our founder has wanted to slowly leave the Amazon marketplace. If you see any of our products on Amazon, please make sure it’s “Shipped and Sold by ATOMIKA Beauty”. Any other seller are selling counterfeit goods.

I want this item, but it’s not in stock. How long does restocking take?

We generally restock bi-monthly, but hiccups could happen. You could try our availability notifier for our products. This will allow you to be updated of restocks.

What happens to returned products

Cosmetics that are returned will be considered as used regardless of whether or not the customer has *actually* used them. Due to this, they must be disposed for hygienic reasons. We cannot resell any returned eyeliners or false lashes and never will! We strive to provide you the best quality products to minimize waste, dissatisfaction and to avoid customer returns, but we understand that some products aren’t right for every customer.

Collaborations

If you'd like to collaborate with ATOMIKA, feel free to contact us at hello@atomikabeauty.com

Contact us

If you have have any questions regarding our products, or would like to speak to us regarding your any issues on your order, please contact us at support@atomikabeauty.com